Welcome Host Gold Training

Details of the webinars can be found below, and we encourage you to sign up to as many as is relevant for you and your business.

If you have any questions please email greentourism@destinationplymouth.org.uk

• Welcome Host Gold Training | Thursday 13 October 2022 | Register

Customer service training that delivers results

Welcome Host Gold Contents

Who is it for?

This one day course covers the latest thinking about delivering exceptional service and building a long term relationship with customers. It is designed for front facing staff who work in the tourism, hospitality, leisure, travel and transport sectors.

Participants will learn what it means to be an ambassador for your business and what it takes to retain customers for life.

More than just a training course

Participants are provided with a support guide full of practical hints and tips and those successfully completing the training receive Welcome to Excellence lapel badges and an attendance certificate.

Welcome Host Gold is accredited nationally and there is an option to gain a City and Guilds Level 2 Award through taking a multiple choice question paper at the end of the training day (an extra fee applies).

We provide on-going guidance and all of the administrative support services you will need.

Flexible options

The Welcome Host Gold programme is available on a national basis and run on an in-house or open basis. We can also train members of your own team to the deliver courses. Content can be adapted and tailored to suit your individual business.

What does the course cover?

• Understanding customer needs and creating memorable experiences
• Delivering world-class service to every type of customer
• Building relationships that encourage repeat business and recommendations
• How to turn customers into ambassadors for your business
• The power of social media and customer reviews – how to influence them through great service
• Resolving challenging situations and turning complaints into a positive experience

What are the benefits of attending?

By the end of the day participants will be able to:

• Understand how their approach to customer service impacts on the success of your business
• Deliver consistent service excellence at every customer touch point
• Recognise how to stay ahead of the competition
• Maintain a positive, customer focused attitude, even in challenging situations
• Achieve more repeat business and recommendations through gaining positive social media coverage

Costs

Payment includes the Welcome host Gold training at £10 plus £25 for the C&G certificate and registration fees.

Interested in finding out more?

To provide your staff with customer service excellence training please register for one of the dates available.

More information about the courses can be found at www.welcometoexcellence.co.uk

Please email Glen Gardner at greentourism@destinationplymouth.org.uk if you would like to find out more about this excellent training opportunity, subsidised via our Green Tourism / Sustainability initiative.